Privacy Policy
ZUREENS – Disposable Packaging Supplies
Last Updated: 14 October 2026
At ZUREENS, we value your privacy and are committed to protecting your personal information. We aim to handle customer information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order or contact us.
1. Information We Collect
When you browse our website, place an order, create an account or contact us, we may collect the following information:
- Full name
- Email address
- Contact phone number
- Billing and delivery addresses
- Order details and purchase history
- Payment transaction details and references
- Customer enquiries and communications
- IP address, browser information and website usage data
We collect information reasonably necessary to process orders, provide customer support and operate our business.
2. How We Use Your Information
We may use your personal information to:
- Process and manage customer orders.
- Arrange local pickup, delivery and shipping.
- Verify payments and confirm transactions.
- Contact you regarding your orders.
- Respond to enquiries and provide customer support.
- Manage customer accounts and purchase records.
- Process refunds and resolve payment disputes.
- Maintain website security and prevent fraudulent activity.
- Comply with applicable legal and recordkeeping obligations.
We do not sell customer personal information.
Customer Communications
ZUREENS uses customer contact information to process orders, send order confirmations and updates, arrange pickup or delivery, respond to enquiries and provide customer support.
We do not send unsolicited promotional or marketing emails.
3. Payment Methods and Security
ZUREENS offers several payment options to make shopping convenient for our customers.
Stripe – Secure Online Payments
Customers may make online card payments through Stripe, our third-party payment processing provider.
Stripe processes payment information according to its own privacy and security practices.
ZUREENS may receive transaction information such as payment status, transaction references, payment amounts and limited card information needed for order management and refunds.
We do not intentionally store complete credit or debit card numbers on our website.
PayID Payments
Customers may choose to make payments using PayID through their banking institution.
We may receive information such as the payer’s name, payment amount, transaction reference and payment confirmation details.
This information is used to verify payments and process orders.
Direct Bank Transfer
Customers may also pay directly into our nominated business bank account.
We may receive transaction details, including the payer’s name, payment amount and transaction reference, to identify and confirm payments.
Payment Security
We take reasonable precautions to protect payment and transaction information.
Customers should never provide their online banking passwords, PINs or other confidential banking credentials to ZUREENS.
Payments processed by third-party providers or financial institutions are also subject to those providers’ privacy and security policies.
4. Sharing Your Personal Information
We may share necessary personal information with trusted third parties involved in providing our services, including:
- Stripe and other payment service providers
- Banks and financial institutions
- Delivery and shipping companies
- Website hosting and technical support providers
- Email and customer communication services
- Government or regulatory authorities where required or authorised by law
We only share information where reasonably necessary for legitimate business purposes or legal requirements.
We do not sell or rent customer personal information to third parties for their own marketing purposes.
5. Cookies and Website Technology
Our website uses WordPress and WooCommerce and may use cookies and similar technologies to:
- Remember items in your shopping cart.
- Support checkout and customer account functions.
- Remember website preferences.
- Maintain website security.
- Monitor website performance and functionality.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the shopping cart, checkout or other website features.
Live Chat and Customer Enquiries
ZUREENS may use Tawk.to, a third-party live chat service, to assist customers with product questions, orders and general enquiries.
When customers use live chat, information such as their name, email address, chat messages and technical information may be collected and processed by Tawk.to.
This information is used to respond to customer enquiries and provide support. Tawk.to may process or store information outside Australia.
Information submitted through our website contact form is used to respond to enquiries and provide customer assistance.
ZUREENS does not use customer contact information to send unsolicited promotional or marketing emails.
6. Storage and Protection of Personal Information
We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification and disclosure.
Personal information may be stored in our website database, order management systems, business email accounts and records maintained by our service providers.
We retain information for as long as reasonably necessary for business operations, customer support, accounting and applicable legal obligations.
Although we take reasonable precautions, no electronic storage or internet transmission system can be guaranteed to be completely secure.
7. Access, Correction and Deletion Requests
You may contact ZUREENS to request access to or correction of personal information we hold about you.
You may also request deletion of your personal information where appropriate.
Some information may need to be retained to comply with accounting, tax, consumer protection or other legal obligations.
We will review requests in accordance with applicable Australian privacy laws.
8. Overseas Disclosure and Third-Party Services
Some third-party service providers used by ZUREENS may process or store information outside Australia.
Where applicable, information may be handled according to those providers’ privacy policies and relevant legal requirements.
Customers may review the privacy policies of our third-party service providers for further information about their practices.
9. Third-Party Websites
Our website may contain links to external websites or services.
ZUREENS is not responsible for the privacy practices or content of websites operated by third parties.
We recommend reviewing their privacy policies before providing personal information.
10. Children’s Privacy
Our website is intended for general retail shopping.
We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information without appropriate consent, please contact us.
11. Privacy Complaints and Enquiries
If you have concerns about how ZUREENS handles your personal information, please contact us using the details below.
We will review your enquiry or complaint and make reasonable efforts to respond and resolve the matter.
Where applicable, individuals may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
12. Changes to This Privacy Policy
ZUREENS may update this Privacy Policy from time to time to reflect changes in our business operations, website services or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
We encourage customers to review this policy periodically.
13. Contact Information
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
ZUREENS – Disposable Packaging Supplies
Location: Yarrabilba, Queensland, Australia
Phone: 07 3522 2813
Email: [email protected]
Website: https://www.zureens.com.au
Thank you for choosing ZUREENS. We appreciate your trust and support.